Your Customers. Our Support Team.
Running an ISP or technology business requires more than just a good network.
Your customers need fast responses, proper ticket handling, monitoring, and technical support.
Sigma Helpdesk as a Service allows ISPs, network operators, and resellers to outsource part or all of their customer support and technical operations.
Customer Support
- WhatsApp Support
- Email Support
- Customer Complaint Handling
- Ticket Management
- Customer Follow-up
Network Monitoring
- Customer Connectivity Monitoring
- Router & Device Monitoring
- Network Availability Monitoring
- Alert & Notification
- Incident Escalation
Technical Support
- Remote Troubleshooting
- MikroTik Configuration
- Router Configuration
- PPPoE Support
- Radius Support
- Basic Network Troubleshooting
Operational Support
- Daily Monitoring
- Incident Reporting
- SLA Monitoring
- Monthly Reports
- Escalation Management